1. Submit reimbursement claims to Carewell ten (10) days after discharge.
2. Call Carewell before proceeding to the hospital or within 24 hours upon confinement.
3. Effectivity of coverage starts at 12:01 AM the day after Carewell receives the membership fee and the list of those who paid for the incoming period.
4. The member / corporate client is responsible for accomplishing and submitting PhilHealth / ECC forms.
5. Outpatient consultation should be done during clinic hours by Carewell accredited doctors.
6. All expenses after the effectivity date of the discharge order will not be shouldered by Carewell.
7. Reimbursement of claims with incomplete or inappropriate documentation will not be processed.